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Support questions
Quick answers about support, billing, and getting started. See every question on our FAQ page.
Contact Next Wave Host
Contact Our Web Hosting Support Team
Contact us if you have any questions about a plan, trouble with your website, or help with a domain? Reach the Next Wave Host team by support ticket, live chat, phone, or email. You’ll talk to a real person who knows hosting, not a script.
✓ Tickets answered Mon–Sat, 7–6 ET · ✓ Live chat on every page · ✓ Phone Mon–Sat, 7–6 ET
Mon–Sat · 7 am–6 pm ET
Ways to reach us
Pick the fastest way to get help
Every option reaches the same small support team. Choose the one that fits your question.
Best for technical help
Support ticket
Website errors, email problems, DNS changes, billing questions, or anything that needs a closer look. Tickets keep a full history of the conversation, so nothing gets lost.
Most replies within a few hours, always within 12.
Open a ticketBest for quick questions
Live chat
Ask about plans, domains, or getting started and get an answer while you browse. If no one is online, open a support ticket and we’ll reply as soon as we’re back.
Use the chat bubble in the bottom-right corner of any page.
Best for talking it through
Phone
Prefer to talk to someone? Call us while the office is open. If we can’t pick up, use a ticket or live chat and we’ll follow up.
Monday–Saturday, 7:00 am to 6:00 pm Eastern
Call +1 864-498-0005Best for non-urgent requests
General questions, partnership ideas, or anything that can wait a little. For an outage or a broken website, a support ticket will reach us faster.
admin@nextwavehost.com
Send us an email
Already a customer? Start in your client portal
Your client portal is the quickest way to handle account tasks yourself, any time of day. Log in to:
- Pay invoices and update your billing details
- Renew domains and manage nameservers and DNS
- Upgrade your plan or add new services
- Open, track, and reply to your support tickets
Office hours & location
Where and when to find us
Office hours
Monday–Saturday
7 am–6 pm Eastern
Mailing address
Next Wave Host
104 Poinsett St.
Union, SC 29379
Phone & email
Outside office hours, open a support ticket or start a live chat. We’ll reply as soon as we’re back.
Before you send a ticket
How to get a faster answer
Include these four details and we can usually solve it on the first reply, without any back and forth.
01
Your domain name
Tell us which website, domain, or account your question is about.
02
What you were doing
Describe what happened just before the problem, like updating a plugin or changing DNS.
03
The exact error
Copy the error message or attach a screenshot. Even part of the message helps.
04
What you’ve tried
Let us know what you’ve already checked, so we can skip straight to the fix.
For your security, never include passwords in a ticket, chat, or email.
Self-service help
Find answers any time
Many answers are already written down. These pages are open around the clock, even when our office is closed.
Knowledge Base
Step-by-step guides and troubleshooting articles you can follow any time.
Visit the Knowledge Base →Frequently asked questions
Short answers to the questions we hear most about plans, billing, and domains.
Read the FAQ →Refund policy
How our 30-day money-back guarantee works and how to request a refund.
Read the refund policy →Hosting features
Backups, add-ons, and the tools included with your hosting account.
See hosting features →Security features
Free SSL, firewall protection, and malware scanning on every plan.
See security features →Questions before you buy
Not sure which plan fits? Ask us first
Tell us what your website does and how much traffic you expect, and we’ll point you to the right plan. No sales pressure, just an honest recommendation.
Need a website too? We also build websites, and your hosting is included free when we build yours. Just mention it in your message.
Browse by hosting type
- Shared Hosting for personal sites and small businesses
- WordPress Hosting with WordPress ready on day one
- Reseller Hosting to host clients under your brand
- VPS Hosting with dedicated RAM, fully managed
- Dedicated Servers for heavy workloads
- Domain Registration to claim your name
Still have a question? We’re happy to help.
Open a ticket any time, chat with us on any page, or call Monday–Saturday, 7 am to 6 pm Eastern.
Open a Support TicketNew to Next Wave Host? Every paid plan comes with a 30-day money-back guarantee.
