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Billing & Payment Policy
Last updated: August 2026
This Billing & Payment Policy (“Policy”) explains how Next Wave Host (“we”, “us”, “our”) handles billing, payments, renewals, invoices, and account charges. By purchasing or using our services, you agree to this Policy.
1. General Billing Terms
- All services are billed in advance.
- Invoices are generated automatically through WHMCS.
- You are responsible for ensuring your payment information is accurate and up‑to‑date.
- All prices are listed in U.S. dollars unless otherwise stated.
2. Payment Methods
We accept:
- Credit/debit cards
- PayPal
- Account credits
- Other methods listed at checkout
We may add or remove payment methods at any time.
3. Automatic Renewal
3.1 Hosting Services
Hosting plans renew automatically unless canceled.
3.2 Domain Services
Domains renew automatically unless disabled. Failure to renew may result in:
- Expiration
- Grace period fees
- Redemption fees
- Permanent loss of the domain
3.3 Add‑Ons
Add‑ons renew automatically unless canceled.
4. Invoice Schedule
Invoices are generated:
- At the time of purchase
- Before renewal
- When upgrading or downgrading services
- When add‑ons are purchased
You will receive email notifications for all invoices.
5. Late Payments
If payment is not received:
- Day 1: Invoice becomes overdue
- Day 3–5: Service may be suspended
- Day 7–14: Service may be terminated
Domains may enter redemption status if not renewed.
Late fees may apply.
6. Account Suspension
Accounts may be suspended for:
- Non‑payment
- Chargebacks
- Fraud
- AUP violations
- Abuse complaints
Suspended accounts must resolve outstanding issues before reactivation.
7. Chargebacks & Disputes
7.1 Chargebacks
If you initiate a chargeback:
- Your account may be suspended
- All services may be terminated
- Outstanding balances must be paid
- Chargeback fees may apply
7.2 Billing Disputes
If you believe an invoice is incorrect, contact:
Email: billing@nextwavehost.com
We will review and respond within 24–48 hours.
8. Refunds
Refunds follow our Refund Policy. Key points:
- Hosting plans may qualify within the allowed window
- Domains are non‑refundable
- Add‑ons and third‑party services are non‑refundable
- Refunds are issued only to the original payment method
9. Upgrades & Downgrades
9.1 Upgrades
Upgrades may result in:
- Prorated charges
- Immediate activation
- New billing cycle adjustments
9.2 Downgrades
Downgrades take effect at the end of the current billing cycle unless requested otherwise.
10. Account Credits
Account credits:
- Cannot be exchanged for cash
- Cannot be transferred
- Must be used for future purchases
- Do not expire unless stated otherwise
11. Currency & Taxes
Prices may include or exclude taxes depending on your location. We are not responsible for currency conversion fees charged by your bank or payment provider.
12. Termination
Accounts may be terminated for:
- Non‑payment
- Fraud
- Abuse
- AUP violations
- Chargebacks
No refunds are issued for terminated accounts.
13. Changes to This Policy
We may update this Policy at any time. Continued use of our services constitutes acceptance of updated terms.
14. Contact Information
Next Wave Host Support
Email: support@nextwavehost.com
Website: nextwavehost.com
Contact form: Contact Us
Related policies
Refund Policy · Terms of Service · Acceptable Use Policy · Hosting Prices & Plans
