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Terms of Service
Last updated: August 2026
Welcome to Next Wave Host. These Terms of Service (“Terms”) govern your use of our website, hosting services, domain registration services, and any related products offered by Next Wave Host (“we”, “us”, “our”). By purchasing or using our services, you agree to these Terms.
If you do not agree, you must discontinue use of our services immediately.
1. Definitions
- Customer / Client / You — The individual or entity purchasing services from Next Wave Host.
- Services — Web hosting, reseller hosting, VPS hosting, dedicated hosting, domain registration, domain transfers, email hosting, and related products.
- Account — Your hosting or domain account created through our platform.
- Content — Any data, files, websites, or materials uploaded or hosted on our servers.
- WHMCS — Our billing and automation system used to manage accounts, invoices, and provisioning.
2. Eligibility
You must:
- Be at least 18 years old
- Provide accurate account information
- Use our services for lawful purposes
- Agree to comply with all policies listed on our website
We reserve the right to refuse service at our discretion.
3. Account Registration
You agree to:
- Provide accurate contact and billing information
- Keep your login credentials secure
- Maintain updated email and payment details
- Accept that all notices will be sent via email
You are responsible for all activity under your account.
4. Hosting Services
Our hosting services include:
- Shared hosting
- Reseller hosting
- VPS hosting
- Dedicated hosting
- Email hosting
- Add‑on services
We provide hosting on a best‑effort basis and strive for high uptime, performance, and reliability.
5. Domain Registration & ICANN Compliance
By registering or transferring a domain through Next Wave Host, you agree to:
- ICANN policies
- Registry rules
- WHOIS accuracy requirements
- Renewal and expiration policies
Failure to maintain accurate WHOIS information may result in suspension or cancellation.
6. Billing & Payment
6.1 Invoices
Invoices are generated automatically through WHMCS. All services must be paid in advance.
6.2 Payment Methods
We accept:
- Credit/debit cards
- PayPal
- Other methods listed at checkout
6.3 Automatic Renewal
Hosting and domains renew automatically unless canceled.
6.4 Late Payments
If payment is not received:
- Day 1: Invoice becomes overdue
- Day 3–5: Service may be suspended
- Day 7–14: Service may be terminated
Domain names may enter redemption status if not renewed.
7. Refund Policy
Our refund policy is outlined on the Refund Policy page.
Key points:
- Hosting plans may qualify for a refund within the allowed window
- Domain registrations are non‑refundable
- Add‑ons and third‑party services are non‑refundable
- Refunds are issued only to the original payment method
8. Acceptable Use Policy (AUP)
You agree NOT to use our services for:
- Spam or bulk unsolicited email
- Malware, viruses, or harmful scripts
- Illegal content or activities
- Copyright infringement
- Hosting phishing pages
- Hosting adult/explicit content (if prohibited by your plan)
- Resource abuse or server overload
- Cryptocurrency mining
- Denial‑of‑service attacks
Violations may result in immediate suspension or termination.
9. Resource Usage
Shared hosting accounts must comply with:
- CPU limits
- Memory limits
- Email sending limits
- File count limits
- Bandwidth limits
Excessive usage may result in throttling or suspension.
10. Backups
We provide routine backups, but:
- Backups are not guaranteed
- Customers are responsible for maintaining their own backups
- We are not liable for data loss
11. Service Level Agreement (SLA)
Our SLA is outlined on the Service Level Agreement page. We strive for high uptime, but no hosting provider can guarantee 100% availability.
12. Suspension & Termination
We may suspend or terminate your account for:
- Non‑payment
- AUP violations
- Security risks
- Abuse complaints
- Illegal activity
- Excessive resource usage
No refunds are issued for accounts terminated due to violations.
13. Security
You agree to:
- Maintain secure passwords
- Keep scripts and CMS installations updated
- Use secure connections
- Protect your account from unauthorized access
We are not responsible for compromised accounts due to weak security practices.
14. Liability & Disclaimer
Next Wave Host is not liable for:
- Loss of data
- Loss of revenue
- Downtime
- Security breaches
- Third‑party actions
- Customer errors
- Force majeure events
Our services are provided “as‑is” without warranties.
15. Indemnification
You agree to indemnify and hold harmless Next Wave Host from:
- Claims
- Damages
- Legal fees
- Losses resulting from your use of our services.
16. Changes to Terms
We may update these Terms at any time. Continued use of our services constitutes acceptance of updated Terms.
17. Contact Information
Next Wave Host Support: support@nextwavehost.com Website: nextwavehost.com
Contact form: Contact Us
Related policies
Acceptable Use Policy · Refund Policy · Billing & Payment Policy · Service Level Agreement
